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Your Rights and Our Legal Commitments

koko110 operates under a clear legal framework so you always know where you stand — from how your account data is handled to what governs your use of the platform.

Account Data ProtectionJurisdiction-Dependent AccessDANA, OVO, GoPay Wallet TermsCookie & Retention PolicyContact Rights Available
koko110 Your Rights and Our Legal Commitments
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security and data handling are built into how koko110 runs day to day — not added as an afterthought. Here is what we do on each front so you can verify it against your own account experience.

Data Handling

Personal details you submit — name, contact, and linked wallet identifiers for DANA, OVO, or GoPay — are stored with access controls. We do not sell account data to third parties.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences from the settings panel in your account.

Account Security

Login sessions are protected by OTP verification sent to your registered contact. If you notice an unrecognised session, use the 'End All Sessions' option in account security settings immediately.

Retention and Deletion

We retain account and transaction records for the period required by applicable regulations. Once that period passes, inactive account data is scheduled for deletion. Submit a request to accelerate this for closed accounts.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about your rights, a data request, or a dispute related to our terms, our support team handles legal and policy queries through the channels below. We aim to respond to formal data or account requests within a reasonable timeframe, and we keep a record of every submission.

Live Chat Support Open the chat widget from any page on koko110. For legal queries, select 'Account & Policy' from the topic menu so your message reaches the right team directly.
Email for Formal Requests Send data access or account closure requests by email. Include your registered account name and the wallet — DANA, OVO, or GoPay — linked to your account for faster verification.
Account Notification Centre Policy updates and term changes are pushed to your account notification centre before they take effect. Log in and check the bell icon to review any pending legal notices.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, your data, and your account rights. If your question is not here, reach us through live chat and select 'Account & Policy'.

Access depends on local law and is available where local law permits. Players in Jakarta and Surabaya should confirm that online gaming is permitted under the regulations that apply to their location before opening an account.

We collect your name, contact details, and the wallet identifier you use — DANA, OVO, or GoPay. This is used for account verification, transaction matching, and compliance with applicable regulations.

Send a formal data access request by email with your registered account name and linked wallet. We will compile your account summary and respond within a reasonable timeframe as required under applicable rules.

Yes. Submit a deletion request through email or live chat. We will close the account and schedule data removal after the mandatory retention period required by applicable regulations has passed.

We push a notification to your account notification centre before any term change takes effect. You can review the update, and continued use of the platform after the effective date means you accept the revised terms.

Raise the dispute with us first via live chat, selecting 'Account & Policy'. We log every submission and coordinate with the relevant wallet provider — DANA, OVO, or GoPay — to resolve the issue.