Reference

What You Agree To When You Use koko110

These terms set out the rules that apply to your account, your transactions through DANA, OVO, or GoPay, and your access to every part of the koko110 platform.

DANA · OVO · GoPay coveredAccount-level rulesJurisdiction-dependent accessFair use policyContact rights included

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HOW WE HANDLE IT

Account Security and Your Rights Under These Terms

We take the obligations in these terms seriously on our side too. Here is how we handle the areas that matter most to your account — data, security, retention, and your right to request changes.

Data Handling

Account data you submit — including wallet details for DANA, OVO, or GoPay — is used only to operate your account and process transactions. We do not sell it to third parties or use it for unrelated purposes.

Account Security

Your account is protected by password authentication and, where enabled, OTP verification sent to your registered number. If you suspect unauthorised access, contact support immediately so we can lock the account while you verify ownership.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal audit obligations. You may request a summary of the data we hold on your account by contacting support in writing.

Requesting Changes

If you believe a detail on your account is incorrect, or if you want to update your registered wallet — for example, switching from OVO to GoPay as your primary withdrawal method — submit the request through the account message centre with supporting verification.

TERMS CONTACT

Reach Us About These Terms

If a clause in these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team handles those requests directly. You can reach us through live chat, email, or your account message centre — whichever works for you right now.

Team online

Live Chat

Open the chat widget from any page in your account. Our team responds around the clock and can walk you through any clause or account-level question you have.

Email Support

Send a detailed message to our support address and we will reply with a written explanation. Useful when you need a record of the response for your own files.

Account Message Centre

Log in and use the in-account message thread to raise a terms query. All correspondence is tied to your account record, making follow-up straightforward.

How These Terms Apply to Your Account

koko110 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction between you and koko110 — from the moment you open an account through to any withdrawal you request via DANA, OVO, or GoPay. We apply them consistently across all account types and all device access points, whether you reach the lobby

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through a mobile browser or a saved shortcut on your home screen. Eligibility depends on your location and the laws that apply there; if local regulation restricts access to online gaming services, these terms do not override that restriction. We may update these terms when our
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services change or when regulatory requirements shift. When that happens, we will note the revision date at the top of this page, and continued use of your account after that date means you accept the updated version. If any clause here conflicts with a specific promotion
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or account agreement you hold with us, the more specific document takes precedence for that matter only. For payment-related clauses, the wallet you use — DANA, OVO, or GoPay — is subject to that provider's own terms in addition to ours; we are not responsible for
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processing delays caused by those third-party systems. Questions about how a specific clause applies to your account can be directed to our support team at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, live chat or the account message centre will get you a direct answer.

Yes. Every transaction processed through DANA, OVO, or GoPay on your koko110 account is subject to these terms. The wallet provider's own terms also apply to the transfer on their side.

We update the revision date at the top of this page whenever terms change. Continued use of your account after that date constitutes acceptance. For significant changes, we aim to notify you via your account message centre.

We retain transaction and identity records for the period required by applicable law. You can request a summary of what we hold before or after closure by contacting support in writing through the message centre.

Raise it through live chat or the account message centre with the relevant transaction or date. Our team will review the application of the clause and respond with a written explanation within a reasonable timeframe.

The core terms are the same across all regions. Access and eligibility depend on local law where you are located — players in Jakarta and elsewhere are subject to the same account rules, but regional legal restrictions may affect service availability.

Yes. Contact support with your account registration date and we will provide the version of the terms that applied at that time, either via email or through your account message thread.

What You Agree To When You Use koko110

Account Security and Your Rights Under These Terms

Data Handling

Account Security

Data Retention

Requesting Changes

Reach Us About These Terms

Live Chat

Email Support

Account Message Centre

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA and GoPay?

02 Can koko110 change these terms without notice?

03 What happens to my account data if I close my account?

04 How do I dispute a clause that I think was applied incorrectly to my account?

05 Are these terms different for players in Jakarta versus other regions?

06 Can I request a copy of the terms that were in effect when I opened my account?

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