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How koko110 Handles Your Personal Data

Your account data — including the wallet details you connect through DANA, OVO, or GoPay — is handled with a clear purpose: we collect only what we need, store it securely, and never pass it along without a reason you'd recognise.

Data collected only for account and payment purposesDANA, OVO, GoPay wallet data handled separatelyYou can request access or deletion at any timeNo data sold to third-party advertisersApplies where local law and eligible regions allow

Explore the Lobby Read FAQ

What We Collect and Why It Matters

koko110 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with koko110, we collect the information needed to run your account: your registered name, contact details, and the e-wallet identifiers you use for deposits and withdrawals — whether that is DANA, OVO, or GoPay. We also collect device and session data

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to keep your login secure and to detect unusual activity on your account. Transactional records — including the amount, timing, and payment method of each deposit or withdrawal — are retained in line with our internal compliance process. We do not collect more than what your
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account activity requires. Cookies and similar tools are used to maintain your session state and remember your preferences across visits; you can adjust cookie permissions through your browser settings at any time. Data linked to your GoPay or OVO wallet is used solely to process and
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confirm payment instructions — it is not stored beyond what the transaction requires. If you access koko110 from Jakarta, Surabaya, or elsewhere in Indonesia, availability of our services depends on local law and eligible regions. Any third-party services we work with — such as payment processors
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— are bound by their own data terms, which we encourage you to review.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how we store your data, want to correct something on your account, or need to submit a formal data request, our support team handles privacy queries directly. You can reach us through live chat, email, or your account message centre — all three routes connect to the same team. We aim to respond to data-related queries within a reasonable time frame; complex requests such as full data exports may take a little longer.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Keeping your account data accurate and secure is an operational priority, not just a policy statement. Here is how we handle the four areas that matter most to your account privacy.

Account Security

Your login is protected by session tokens and OTP verification on sensitive actions. Changing your registered email or linked e-wallet — DANA, OVO, GoPay — requires identity confirmation before any update is saved.

Cookie and Tracking Policy

We use session cookies to keep you logged in and preference cookies to remember your account settings. No tracking cookies are shared with external advertising networks. You control these through browser settings.

Data Retention Period

Account and transaction records are kept for as long as your account remains active and for a period afterward in line with standard compliance requirements. Closed accounts are handled according to our internal retention schedule.

Requesting Changes or Deletion

You can request a copy of your stored data or ask us to delete information that is no longer needed. Submit the request through live chat or email; we will confirm receipt and walk you through the next steps.

Common Questions About Your Data and Privacy Rights

These are the questions we receive most often about how koko110 handles personal data. If your question is not covered here, reach us through the support channels listed above.

We collect your name, contact details, and the e-wallet identifiers — DANA, OVO, or GoPay — you link for payments. We also collect device and session data to keep your account secure.

Your wallet data is passed only to the payment processor needed to complete the transaction. It is not stored beyond what the transaction requires and is never sold to advertisers or unrelated third parties.

Send a request through live chat, email, or the in-account message centre. Include your registered account name. We will confirm receipt and let you know the expected time frame for your data export.

Yes. Submit a deletion request via live chat or email. We will confirm which data can be removed immediately and which must be retained under our compliance process before completing the request.

We use session and preference cookies to keep your login active and remember your account settings. No advertising cookies are used. You can adjust or block cookies through your browser settings at any time.

Records are kept while your account is active and for a period afterward in line with our internal compliance schedule. If you close your account, data handling follows our standard retention policy.

How koko110 Handles Your Personal Data

How to Reach Us About Your Data

How We Protect and Manage Your Information

Account Security

Cookie and Tracking Policy

Data Retention Period

Requesting Changes or Deletion

Common Questions About Your Data and Privacy Rights

01 What personal data does koko110 collect when I open an account?

02 Is my DANA or OVO wallet data shared with anyone outside koko110?

03 How can I request a copy of the data koko110 holds about me?

04 Can I ask koko110 to delete my personal data?

05 How does koko110 use cookies and can I turn them off?

06 How long does koko110 keep my account and transaction records?

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